How a Top US University Leveraged Salesforce to Enhance Student Engagement

INDUSTRY

Higher Education

TECH STACK

Salesforce Sales Cloud, Salesforce Experience Cloud, Cash Net, Docgen

SALESFORCE PRODUCTS

Salesforce Sales & Experience Cloud

The Challenge

The College wanted to organize two types of events, sponsored and diplomatic, and required a public portal for sponsors and diplomats to make payments for these events.

The challenge was to create a platform that allowed sponsors and diplomats to select their respective levels, with sponsors being expensive and diplomats being less expensive.

The sponsors would get seats and tables, and the diplomats would have access to the events.

The client required a payment gateway integration with Cash Net, a platform for managing online transactions.

The Solution

We created a community portal for the College.

Sponsors and diplomats were redirected to the public site of College, where they could select their respective levels and make payments.

Cash Net was integrated with the payment gateway, allowing secure and easy payment processing.

Salesforce’s Experience Cloud and Campaign Members product was used to manage sponsor and diplomat levels and memberships.

The platform allowed sponsors to reserve seats and tables, while diplomats could access the events.

The community portal also provided push and email notifications, keeping sponsors and diplomats informed about their membership status and upcoming events.

The Result

LogicRain delivered a robust portal for the College, allowing sponsors and diplomats to easily make payments for events.

The payment gateway integration with Cash Net ensured secure online transactions.

The use of Salesforce’s Experience Cloud and Campaign Members product allowed efficient management of sponsor and diplomat levels and memberships.

The push and email notifications kept sponsors and diplomats informed about their membership status and upcoming events, leading to better engagement and participation.

Overall, this project had more than 1 million Community Login User Licenses and the client had more than 100+ Salesforce User Licenses

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REPRESENTATIVE OFFICER

GAURANG BHATT

Principal Business Consultant