How a Manufacturing Client Increased Website Traffic by 40% with Salesforce

manufacturing-client

INDUSTRY

Packaging and Container Manufacturing

TECH STACK

PHP, Conga Email Template, Sales Cloud and Marketing Cloud Account Engagement

SALESFORCE PRODUCTS

Sales Cloud, Marketing Cloud Account Engagement

The Challenge

The client wanted to create a public site where customers can buy and sell their products and manage the order and payment process.

Their platform serves purpose for buying and selling reusable packaging and containers. Adding to this they wanted to have a payment gateway for multiple credit card payments that can be made by the customer.

The Solution

A public site was created where users could buy and sell products and manage orders, shipments, and payment processes.

The development team resolved several technical challenges, such as implementing multiple credit card features for the payment method.

They created objects and maintained payment profile IDs to select the credit card.

The team used Salesforce technologies, frameworks, and libraries. They also used API integration, Conga Email Template and Pardot configuration.

The development process followed the Agile methodology, and the team conducted unit and integration testing.

The Result

The development team automated the order management process for the client, and the website has helped the client streamline their sales and resale business.

The client had an increase of over 40% business from its customers due to increase in traffic and using Salesforce.

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REPRESENTATIVE OFFICER

GAURANG BHATT

Principal Business Consultant