The Challenge

The client, a leading gaming company in the USA, faced the challenge of establishing multiple communities to facilitate collaboration between gaming developers and platform users across different regions.

They required localized support services and customization options to meet the diverse needs of their global user base.

Managing large volumes of customer and partner data posed another significant challenge.

Furthermore, the client sought to integrate their existing Salesforce implementation with a third-party tool for file storage while also customizing their case management system using Lightning Web Components (LWC)

The Solution

LogicRain created multiple communities using Salesforce’s Experience Cloud and integrated them with the Service Cloud for efficient case management. The implementation included the following key components:

We leveraged Salesforce Experience Cloud to establish multiple communities and provide a seamless user experience for developers and platform users.

We developed a customized case management solution using Lightning Web Components (LWC) to streamline issue resolution and escalation processes. This system allowed for efficient support and ensured that common issues were resolved promptly.

We integrated Salesforce with a third-party tool to enable file storage, allowing the client to store and access files securely within their Salesforce ecosystem.

The Result

We successfully created 9 different gaming communities, each catering to specific products/services. These communities facilitated collaboration, knowledge sharing, and support between developers and users.

With an engagement expected to reach over 100,000 users, the solution proved highly scalable, accommodating the growing community and support needs of the client.

The communities offered multi-lingual support, ensuring that users from different regions could interact and receive assistance in their preferred language.

We continue to provide ongoing support to the client’s multiple communities, ensuring smooth operations and resolving any issues that arise.

The integrated case management system streamlined the process of issue escalation, ensuring that critical issues were promptly addressed and resolved.

By leveraging Lightning Web Components (LWC) and customizations, the solution provided a personalized and intuitive user experience, enhancing user satisfaction and engagement.